TESTIMONIALS
I also have to give a huge shout-out to the front desk team -- Shelbi, Jocelyn, and Krista. They are always so friendly, helpful, and accommodating when it comes to scheduling. They make the entire process easy and stress-free, which is especially appreciated when life is already busy!
And can we talk about the plants?! They are absolutely gorgeous and so incredibly well maintained. Honestly, I'm convinced a goddess has personally blessed them. They add such a beautiful, peaceful energy to the space and make Nurturing Touch feel like a little oasis.
Between the talented therapists, wonderful front desk staff, and beautiful atmosphere, Nurturing Touch Massage is a place I'm always happy to return to. If you're looking for a place where you'll feel genuinely cared for from the moment you walk in until the moment you leave, I highly recommend Nurturing Touch Massage!
I arrived approximately 5 minutes late for my appointment (11:20 a.m. for an 11:15 a.m. appointment) and had already communicated beforehand that I would be arriving at 11:18 a.m. I understand that late arrivals can affect appointment times, but what was never communicated was that this would result in losing treatment time or that choosing to reschedule to receive the full service would result in an $40 cancellation fee.
Instead of clearly explaining the policy and giving me all the information upfront, I was told after the fact that the fee would be applied. I was charged $40 unfairly for a gift appointment from my friend, who is a weekly client at this establishment. After this experience, I have already encouraged her to take her business elsewhere.
The massage therapist also did not provide a welcoming experience upon arrival. Rather than greeting me professionally and warmly, the interaction immediately felt as though I was an inconvenience and that the shortened appointment was being emphasized instead of trying to provide a positive client experience.
Policies are one thing, but communication and customer service matter. Unfortunately, this establishment failed in both areas.
BUSINESS HOURS
- Sunday: 10:00am-7:30pm
- Monday: 10:00am-7:30pm
- Tuesday: 10:00am-7:30pm
- Wednesday: 10:00am-7:30pm
- Thursday: 10:00am-7:30pm
- Friday: 10:00am-7:30pm
- Saturday: 10:00am-7:30pm
CONTACT
Nurturing Touch Massage & Acupuncture
219 Estates Drive
Roseville, CA 95678
Phone: (916) 492-0725
Email: nurturingtouchcmt@gmail.com