Do NOT come to this establishment. My experience was extremely disappointing, and the way this situation was handled by the front reception was unprofessional and lacked basic communication.

I arrived approximately 5 minutes late for my appointment (11:20 a.m. for an 11:15 a.m. appointment) and had already communicated beforehand that I would be arriving at 11:18 a.m. I understand that late arrivals can affect appointment times, but what was never communicated was that this would result in losing treatment time or that choosing to reschedule to receive the full service would result in an $40 cancellation fee.

Instead of clearly explaining the policy and giving me all the information upfront, I was told after the fact that the fee would be applied. I was charged $40 unfairly for a gift appointment from my friend, who is a weekly client at this establishment. After this experience, I have already encouraged her to take her business elsewhere.

The massage therapist also did not provide a welcoming experience upon arrival. Rather than greeting me professionally and warmly, the interaction immediately felt as though I was an inconvenience and that the shortened appointment was being emphasized instead of trying to provide a positive client experience.

Policies are one thing, but communication and customer service matter. Unfortunately, this establishment failed in both areas.